PROFILE

Customer : A very large Airport Duty free retailer with 6,500 strong sales force

Location : Middle East

Industry : Multi-product, multi-brand retailer

Profile : A very large airport retail operator with a global reputation for delivering retail efficiency and handling a very high airport passenger traffic.The retailer operates in a highly competitive environment with one of the least employee turnover wish is largely attributed to some of the best in the industry practices.

CHALLENGE

The client, known for its high efficiency in retail operation faced issues with various HR functions that were carried in a cumbersome manual process.

The client felt the need for automating many of the processes such as Performance appraisal, Learning & development, internal vacancies, suggestion schemes,

several HR kiosk services – All these were extremely time consuming and not serving the real purpose.

Also the client was accessing several different tools from different third party service providers which was inefficient.

SOLUTION

We developed a ‘single-sign-on’ module encompassing several application modules into one.

Further we also automated the Performance Appraisal module, Internal vacancies, suggestion scheme and 26 different HR services which practically resulted in saving of several thousands of productive man-hours.

We automated the entire retail processes which was manual and developed a communication system to a large section of its workforce who are not connected by an official mail ID.

In short it integrated the entire workforce under one roof.

Finally by developing a fully compliant incentive disbursement system, the motivation of the retail sales people was kept at all time high to perform and deliver results

IMPACT

The client saved several thousands of productive man-hours due to automation.

The Performance Appraisal post automation was completed in a record time frame of 2 1/2 months.

Employee suggestion scheme was very impactful with more than 300 live suggestions in the very first month creating a complete transparency and trust in the system and process of offering suggestions.

Smooth flow of applying for internal vacancies

Automation of retail processes at floor level resulted in tremendous operational efficiency.